Order processing and shipment timeframe?
Your order is processed on the day of purchase and the following shipment timings are below:
UK: Royal Mail 1st Class (1-2 Working Days)
Europe: Royal Mail Europe (3-5 Working Days)
Americas/Oceania: Royal Mail International (5-7 Working Days)
Asia: Royal Mail International (7-10 Working Days)
If you are still unsure regarding the status of your order, please email firstname.lastname@example.org
Returns are accepted only under the following conditions: The return must be received by Pure xi within 28 days of the item being delivered. The returned item must have its original tags attached. The returned item must be in new condition. Product condition will be evaluated upon return.
After receiving the returned item, Pure xi will credit the customer's account for the original purchase price. Pure xi will not refund any customer whose order is not received because the shipping address provided during the checkout procedure was inaccurate or incomplete unless that order is classified as undeliverable and returned to Pure xi. We can not re-ship any order that is not received because the shipping address provided during the checkout procedure was inaccurate or incomplete.
To exchange an item, the customer must return the unwanted item according to the return procedures listed below
When returning use the return address provided once we reply to your email requesting a return.
Once we receive customer returned merchandise we will immediately take care of corrections that need to be made. We will review your invoice and corrections you have given and will correct any errors made on our behalf. Please note that exchanges are carried out with accordance to stock availability. Upon receiving your item in good condition we will refund you in full. If you seek an alternative size or colour way then you are advised to place a new order once you have been refunded.
If you have any further queries, please send an email to email@example.com
We are more than happy to deal with returns and exchanges!